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The Secret to Winning the Hearts of your Customers
Using storytelling and questioning techniques, coupled with humour to win the hearts of all your customers
5.013 reviews173 learners
- All Levels
- 1h 31m video
- 13 lectures
- English
- Updated 2025
Taught by Sasfinn Yeo
- 1h 31m of on-demand video
- 13 lectures across 10 sections
- One-off payment — no subscription
- Lifetime access on web and mobile
- English audio
Curriculum
10 sections13 lectures1h 31m total
- Part 1 Prelude: The Salesman Bingo4:53
- The Most Effective Communication Is A Balance Of...2:36
- Activity: Think about the most effective communicator in your life0:00
- The Magic Formula5:32
- Write your Magic Formula0:00
- Video Case Studies (Using The Magic Forumla)12:46
- Questioning Techniques6:24
- Plan Some Questions To Ask Your Customers0:00
- Join the Conversation: Share Your Insights and Thoughts5:26
- Plan Your Story For These Case Studies0:00
- "Be the First" to Master the Art of Delivering your Story7:11
- Video Case Study: Hidden Figures “Make You The First”0:00
About this course
Welcome to "The Secret to Winning the Hearts of your Customers" a comprehensive Udemy course designed to equip financial professionals with the essential communication techniques needed to excel in client interactions. In this course, you'll dive deep into the art of effective communication, exploring a range of topics crucial for building rapport and closing sales leads with confidence. Through engaging lectures, practical exercises, and real-world examples, you'll learn how to master storytelling, leverage humor…
Before you start
- No requirements, just have fun! :)
Who it’s for
- Salesperson
- Insurance Agents
- Financial Consultants
- Anybody who needs to sell an idea!
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