Hiring and Interview Skills to Recruit Top Talent as Manager
John Masud Parvez
5.0 (267)·5h 55m · 48 lectures
$3.00$12–$199up to −98%
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Konnect Insights Mastery
Learn how to undertake Customer Experience Management using Konnect Insights
5.0169 reviews4,010 learners
- Intermediate
- 5h 19m video
- 48 lectures
- English
- Captions
- Last updated 2024
Taught by Sameer Narkar
- 5h 19m of on-demand video
- 48 lectures across 4 sections
- One-off payment — no subscription
- Lifetime access on web and mobile
- Closed captions (English)
Curriculum
3 sections48 lectures5h 19m total
- Introduction1:56
- What are topics and boolean queries and how to set up?11:44
- How to add owned and competitors’ social media brand accounts4:02
- How to add email inbox3:11
- What is classification and why is it important for social listening and how to9:16
- How to setup auto assignments6:21
- Setting up TATs, SLAs and priorities for tickets11:45
- Setting up users and access roles4:00
- Setting up Draft responses4:02
- Setting up automations7:19
- Introduction1:09
- All Messages view, capturing conversations as tickets, and queuing6:07
- Responding to cutomer queries3:54
- Response Management workflows for agents + ticket master view10:53
- Introduction1:42
- Social Listening Analytics1:44
- Share of Voice8:48
- Sentiment Analysis7:57
- Classifcation Analysis8:48
- Mediatype Analysis6:41
- Social Listening Twitter Analytics7:04
- Social Listening Instagram Analytics4:47
- Competition Analytics through Social Listening4:36
- Introduction1:21
- Importance of social media analytics5:37
- Twitter17:04
- Facebook20:51
- Youtube9:51
- Instagram10:46
- LinkedIn4:36
- Tiktok3:22
- Facebook Ads manager4:05
- Competitor comparisons26:03
- Smart Suggestions23:39
- Ticketing Reports6:39
- Introduction1:16
- CRM Reports6:13
- My tasks4:02
- Queuing Report2:52
- CSAT Report & NPS Score4:37
- Introduction1:41
- How to Create dashboards for reporting6:47
- Using pre-defined templates for dashboards3:00
- Going Deeper using Business Intelligence Tools3:45
- Introduction2:04
- Publishing module + AI3:35
- Survey Module4:09
- Crisis Management Module3:44
About this course
The focal point of this course centers on showcasing the practical functionalities inherent in the Konnect Insights platform. Through this comprehensive curriculum, participants will adeptly apply their acquired knowledge in real-world scenarios utilizing Konnect Insights. The course delves into analyzing social media and social listening data, equipping learners with the skills to navigate complex processes in both social listening and publishing domains. Throughout the program, participants will gain proficiency…
Before you start
- Conceptual Knowledge of Customer Experience Management, Marketing and CXM analytics
- Complete the Customer Experience Management - Foundation Course
Who it’s for
- marketing professionals
- graduates
- business diploma
- post graduate students
- seasoned professionals looking to upskill
- students looking to upskill
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