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Communication Skills: What to Say After a Mistake at Work
Learn what to say after mistakes at work so you can respond confidently, stay credible, and protect your career
5.0138 reviews2,058 learners
- All Levels
- 5h 25m video
- 54 lectures
- English
- Captions
- Updated 2026
Taught by Nuruzzaman Faruqui
- 5h 25m of on-demand video
- 54 lectures across 7 sections
- One-off payment — no subscription
- Lifetime access on web and mobile
- Closed captions (English)
Curriculum
7 sections55 lectures5h 25m total
- The First Minute is the Real Risk4:25
- The One-Sentence Rescue Lines4:07
- Buying Time Without Looking Guilty6:02
- What NOT to Say in the First Minute4:21
- Real Mistakes and Real Responses7:03
- Training Calm Control5:06
- The 60-Second Rescue15:21
- What the First 60 Seconds Sounds Like in Real Life0:00
- The Core Script3:23
- The Four-Line Response Framework3:27
- The Fill-In-The-Blank Script3:50
- Shortening the Script Safely3:29
- Sounding Calm or Serious4:03
- When NOT to Use the Full Script4:36
- Training with Real Examples5:31
- The Core Script15:53
- Before You Write: One Rule for Professional Emails6:26
- Subject Lines That Reduce Tension6:10
- The Only Email Structure You Need4:29
- Real Example and Learning to Stop4:27
- When (and When Not) to Send a Follow-Up4:57
- Training the Discipline Until It’s Effortless6:52
- Copy-Paste Emails That Don’t Backfire12:40
- Why Talking to Your Boss Feels So Risky4:47
- The One Structure That Works No Matter How Your Boss Reacts4:15
- Applying the Structure to Real Boss Reactions6:03
- How to Answer “How Did This Happen?”5:21
- How to Answer “Can You Make Sure This Won’t Happen Again?”4:39
- What Actually Rebuilds Trust After the Conversation5:48
- What to Say To Your Boss14:38
- Why Public Mistakes Feel Worse Than They Are3:47
- The Opening Sentence That Sets the Tone4:06
- Redirecting the Conversation to Solutions4:05
- Handling Questions Without Getting Defensive4:01
- When a Colleague Piles On4:12
- What They Say in Meetings & What You Say Back4:56
- Training Public Composure Until Authority Becomes Automatic7:01
- Meetings, Teams, and Public Mistakes14:01
- When the Stakes Change, the Rules Change5:12
- Why High-Stakes Honesty Can Backfire5:04
- What People Are Really Listening For4:10
- The High-Stakes Language Reset4:19
- The Fail-Proof Response Framework4:27
- The Fail-Proof Response Framework5:08
- What to Avoid Saying When the Stakes Are High5:26
- Closing the Risk, Not the Conversation3:29
- Training for High-Stakes Moments5:50
- High-Stakes Mistakes19:50
About this course
This course contains the use of artificial intelligence. You make a mistake at work. It might be small, or it might be very visible, but once it’s noticed, the pressure hits immediately. Your mind starts racing, and you’re expected to respond before you’ve had time to think clearly. In most cases, it’s not the mistake itself that causes lasting damage — it’s what you say next. People panic, over-explain, defend themselves too early, or stay silent and look unprepared. Even a minor mistake can quietly change how ot…
Before you start
- No prior communication training or special skills are required
- Anyone who works in a professional or workplace setting can take this course
- You only need a willingness to reflect on real workplace situations and apply practical advice
Who it’s for
- Professionals who want to handle workplace mistakes without damaging their credibility or reputation
- Employees, managers, or team leads who feel unsure about what to say after making a mistake at work
- Anyone who wants clear, practical guidance for difficult mistake conversations with bosses, clients, or teams
- Working professionals who want to stay calm and professional under pressure instead of panicking or over-explaining
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