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Conflict Transformation at Work: Styles, Sources & Skills
Master workplace conflict using proven frameworks, emotional awareness, and practical strategies
5.030 reviews41 learners
- All Levels
- 2h 1m video
- 24 lectures
- English
- Captions
- Updated 2026
Taught by Srinivas A
- 2h 1m of on-demand video
- 24 lectures across 6 sections
- One-off payment — no subscription
- Lifetime access on web and mobile
- Closed captions (English)
Curriculum
6 sections30 lectures2h 1m total
- Welcome to the Course: Conflict Transformation Overview3:15
- Understanding Conflict: What It Is, Why It Happens, and Why It Matters5:10
- Navigating and Transforming Team Conflict0:00
- The Five Sources of Conflict: How to Identify Root Causes4:07
- Relationship Problems: Emotions, Communication, and Personality Clashes4:51
- Data Challenges: Conflicts Caused by Information Gaps and Misinterpretation5:08
- Organizational Constraints: When Systems and Resources Create Conflict4:58
- Value Differences: Resolving Conflicts About What Matters Most5:13
- Political Realities: Navigating Power, Influence, and Competing Agendas5:12
- Navigating a Cross-Team Conflict to Identify Root Causes0:00
- Introduction to the Thomas-Kilmann Conflict Model (TKI)4:06
- The Five Conflict-Handling Styles Explained5:09
- Competing Conflict Style: When Assertiveness Is Necessary4:47
- Accommodating Conflict Style: Strategic Yielding Without Losing Respect4:38
- Avoiding Conflict Style: Strategic Withdrawal and Timing4:56
- Collaborating Conflict Style: Creating True Win-Win Solutions5:20
- Compromising Conflict Style: Finding Practical Middle Ground5:05
- Navigating Conflict Styles in a High-Stakes Team Discussion0:00
- The Role of Emotions in Conflict5:27
- Developing Self-Awareness in Conflict Situations6:48
- Self-Management Techniques for Emotional Regulation5:13
- Social Awareness and Empathy in Conflict5:22
- Emotional Intelligence in Action6:15
- Navigating Emotional Conflict with Empathy and Professionalism0:00
- The Conflict Management Process5:35
- Combining Strategies for Complex Conflicts5:09
- Creating Your Personal Action Plan5:28
- Managing Conflict Between Stakeholders with Different Priorities0:00
- Course Wrap-Up4:38
- Reflecting on Conflict Management Growth with a Colleague0:00
About this course
This course contains the use of artificial intelligence. Conflict is unavoidable at work—but it doesn’t have to be destructive. When handled skillfully, conflict becomes a powerful source of clarity, innovation, and stronger working relationships. This course is designed to help you move beyond avoiding conflict or reacting emotionally, and instead develop the confidence and skills to navigate workplace disagreements productively. In this course, you’ll learn how to understand conflict at its source, rather than g…
Before you start
- No prior conflict management training is required
- Willingness to reflect on real workplace situations
- Openness to practicing new approaches to conflict
Who it’s for
- Professionals who experience conflict in the workplace and want practical tools to handle it more effectively
- Team members and individual contributors who want to navigate disagreements with confidence and clarity
- Managers and leaders who want to address conflict without damaging relationships or performance
- HR professionals and people managers seeking structured approaches to workplace conflict
- Anyone who wants to improve communication and emotional awareness in challenging work situations
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