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Communication Skills - Listening, and Workplace Dynamics
Communication Essentials: Verbal, Nonverbal, Interpersonal Effectiveness, Skills for Work, Leadership, & Relationships.
5.056 reviews154 learners
- All Levels
- 1h 38m video
- 25 lectures
- English
- Captions
- Updated 2026
Taught by Faisal Shahzad
- 1h 38m of on-demand video
- 25 lectures across 5 sections
- One-off payment — no subscription
- Lifetime access on web and mobile
- Closed captions (English)
Curriculum
5 sections25 lectures1h 38m total
- The Linear and Transactional Models of Communication3:26
- The Role of Encoding and Decoding in Message Transfer3:41
- Identifying Semantic, Physical, and Psychological Barriers3:43
- The Impact of Context: Physical, Social, and Temporal Dimensions3:41
- The Seven C's of Effective Communication4:03
- Paralanguage: The Mechanics of Voice, Pitch, and Tone3:53
- Kinesics: The Science of Body Movement and Gestures3:45
- Proxemics: Understanding Personal Space and Territory4:02
- Linguistic Precision: Denotative versus Connotative Meaning3:57
- Haptics and Chronemics: Touch and Time in Communication3:55
- Active versus Passive Listening: Theoretical Distinctions3:57
- The HURIER Model of Listening Comprehension3:54
- Cognitive Biases and Their Impact on Information Reception3:50
- Emotional Intelligence (EQ) as a Communicative Filter4:13
- The Feedback Loop: Verification and Clarification Processes3:52
- Assertiveness Frameworks: The DESC Script Method3:48
- Conflict Resolution Models: The Thomas-Kilmann Matrix3:48
- The Johari Window: Managing Self-Disclosure and Perception4:02
- Transactional Analysis: Ego States in Communication4:09
- Negotiation Strategies: Integrative versus Distributive Approaches3:53
- Groupthink: Identifying Structural Barriers to Collective Logic3:54
- Formal versus Informal Communication Networks in Organizations4:01
- Intercultural Communication: Hofstede’s Cultural Dimensions4:31
- Crisis Communication: Principles of Strategic Messaging4:11
- Upward, Downward, and Horizontal Information Flow Patterns4:09
About this course
This course contains the use of Artificial Intelligence. " Unofficial Course " This course is designed to give you a deep and practical understanding of communication as both a theoretical discipline and an essential professional skill. Whether you are a student, educator, manager, team member, or someone who simply wants to communicate with greater clarity and confidence, this course provides a structured path from foundational communication models to advanced interpersonal and organizational communication strat…
Before you start
- No prior knowledge of communication theory is required.
- A willingness to learn and apply communication concepts in real-life situations.
Who it’s for
- Students who want to build a strong foundation in communication theory and practical communication skills.
- Professionals who want to improve workplace communication, teamwork, and interpersonal effectiveness.
- Managers, supervisors, and team leaders who want to communicate more clearly and handle conflict more effectively.
- Teachers, trainers, and educators who want stronger verbal and non-verbal communication skills.
- Anyone who wants to improve listening, confidence, relationship-building, and everyday communication.
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