Microsoft Excel Data Analysis - Learn How The Experts Use It
Vincent Gomez
5.0 (5,696)·2h 57m · 40 lectures
$3.00$12–$199up to −98%
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Modern IT Service Management 4 Foundation || UPDATED ||
Build High-Performance IT Services, Creating Value Through Service Management, Service Value Chain and Value Creation.
5.069 reviews162 learners
- All Levels
- 1h 15m video
- 24 lectures
- English
- Captions
- Updated 2026
Taught by Muhammad Naeem
- 1h 15m of on-demand video
- 24 lectures across 6 sections
- One-off payment — no subscription
- Lifetime access on web and mobile
- Closed captions (English)
Curriculum
6 sections24 lectures1h 15m total
- Purpose & Components of Information Technology Infrastructure Library Framework3:16
- Defining Value, Value Co-creation, and Supported Outcomes3:04
- Understanding Products, Services, and Service Offerings3:01
- Service Relationships and Service Provisioning Models3:13
- First Dimension: Organizations and People3:15
- Second Dimension: Information and Technology3:10
- Third Dimension: Partners and Suppliers3:12
- Fourth Dimension: Value Streams and Processes3:06
- Overview and Architecture of the Service Value System3:10
- Role of Governance in the Service Value System3:15
- Concept of Continual Improvement in the SVS3:12
- Interconnectivity and Silo Elimination Within the SVS3:14
- Guiding Principles Overview: Focus on Value and Start Where You Are3:02
- Progress Iteratively with Feedback, and Collaborate and Promote Visibility3:03
- Think and Work Holistically2:59
- Keep It Simple and Practical, and Optimize and Automate3:07
- Purpose and Structure of the Service Value Chain3:06
- Plan, Improve, and Engage Value Chain Activities3:09
- Design and Transition, and Obtain or Build Activities3:09
- Deliver and Support Activity and Constructing Value Streams3:12
- Define Management Practices & Categorization3:12
- Key General Management Practice: Continual Improvement & Relationship Management3:13
- Key Service Management Practices: Incident Management and Problem Management3:16
- Key Service Management Practices: Service Desk, Change Enablement and more3:07
About this course
This course contains the use of artificial intelligence. This is an Unofficial Course. Mastering Information Technology Infrastructure Library Foundation is a comprehensive course designed to provide a solid understanding of modern IT service management principles, practices, and frameworks. Whether you are an IT professional, service manager, support specialist, consultant, project manager, or aspiring Information Technology Infrastructure Library certification candidate, this course will equip you with the know…
Before you start
- No prior knowledge of Information Technology Infrastructure Library or service management is required.
- Interest in IT service management, business processes, and organizational improvement.
- Willingness to learn modern service management principles and best practices.
Who it’s for
- IT professionals seeking a strong foundation in modern IT service management.
- Individuals preparing for the Information Technology Infrastructure Library 4 Foundation certification exam.
- IT support specialists, service desk analysts, and technical support professionals.
- Service managers and team leaders responsible for delivering and improving IT services.
- System administrators, network administrators, and infrastructure professionals.
- IT consultants looking to expand their knowledge of service management best practices.
- Project managers and program managers working in technology-driven environments.
- Business analysts and process improvement professionals interested in service value creation.
- Recent graduates and students interested in building a career in IT service management.
- Business stakeholders who work closely with IT teams and service providers.
- Anyone looking to understand how organizations create, deliver, and continually improve value through IT-enabled services.
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